How after 6 months of lockdown can YOU BERTHAS chase away clients?????? sitting at the bottom of a fryer for a week and the grilled calamari was tasteless. 950 reviews Closed Now. I feel like she has no pride in her job nor any concerns about hospitality, and perhaps the fact that the restaurant is so established means she rests on their reputation and position in the quay, rather than any good customer service. Situated:  in central town by the Jubilee and jetty bay When I questioned what her authority extended to, and said surely it is more in her intrest to have pleased customers than about the additional R12, she simply continued in a patronising way, saying "I have no authority to change it". Get quick answers from Bertha's Restaurant staff and past visitors. Prices: reasonable Write Review. However, they had a special that we could not resist. The terrace is perfectly positioned for a memorable experience. Created, Hosted & Promoted by. Berthas Restaurant fronts the old Town Pier and boasts picturesque views across the yacht harbour and over False Bay, absolute waters edge position, in the very heart of Simons Town. Weddings & Functions. Followed by... You can't eat here you have dogs one being a tiny puppy and small poodle on a leash. Bertha's Restaurant Cape Town; Bertha's Restaurant, Simon's Town; Get Menu, Reviews, Contact, Location, Phone Number, Maps and more for Bertha's Restaurant Restaurant on Zomato. Weather. With large outdoor dining including a kiddies play area with views across Simon's Town harbour. 950 reviews #12 of 27 Restaurants in Simon's Town $$ - $$$ Seafood Vegetarian Friendly. Great views and a wonderful way in which to spend the afternoon. Enjoy a long, lazy lunch, cocktails at sunset or a romantic dinner at the restaurants waterside location. This is the version of our website addressed to speakers of English in South Africa. There was a problem with your submission. Simon's Town Tourism Simon's Town Hotels ... Bertha's Restaurant. I will not be back. For me it was not about the R12, we all know that that is not a lot of money, but the principle of having served me, a single customer, 12 and then charging 2x 6 was in poor form and extremely disappointing. 8am – 8pm daily (breakfast / lunch / dinner) Location. Not to mention tiny portions of each. Breakfast. Similar to many harbour side establishments, Saw some of the reviews so decided to give it a try since my first choice was closed. Cafe Pescado Restaurant. Will highly recommend and hope to be back soon.More, Service good, I found the portions on the small side nothing out of the ordinary offered. The food was fantastic. You are on the beach literally, I used to frequent this place often with my dog and sit outside completely out of the way as to be a descent customer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Both calamari dishes were inedible. it was up to the manager to void/ change this. Contact Us. And all for a silly R12. The whole interaction left a bad taste in my mouth - not that they refused to change the charge so much as the horrendous way she treated me as a customer. You are on the beach literally, I used to frequent this place often with my dog and sit outside completely out of the way as to be a descent customer. Will definitely recommend this restaurant, Very disappointed in the terrible hospitality of this restaurant. Bertha’s can accommodate various functions from weddings to end of year parties. Waiters clearly not trained properly!!! When I queried this, the waiter said...it was up to the manager to void/ change this. That is the worst behaved customer service agent / manager I have EVER encountered and left me with a bitter aftertaste. Absolutely apaulling service Zero stars! Ordered 6 (R90) but then when I got to my 4th I asked to make it 12 (which on the menu is R168). Eventually a manager with the most arrogant attitude approached a table in front of us and scolded them for sitting down at a dirty table??? Sitting on the edge of the water at Simon's Town harbour, Bertha’s has become a bit of an institution and now with their two set winter specials menu – they are looking at becoming a firm favourite on the taste buds of Capetonians and visitors alike. I feel like she has no pride in her job nor any concerns about hospitality, and perhaps the fact that the restaurant is so established means she rests on their reputation and position in the quay, rather than any good customer service. Coming from high end hospitality myself I found this to be apaulling and completely disrespectful! Share. Get in touch we love hearing from you! Mercia was the manager on duty and when she came to talk to me, her approachand tone were very aggressive. Service: excellent and friendly staff Are you sure you want to delete this answer? Simon's Town. Rob wanted to give us some time to explore this small town by ourselves, so we took a walk around the bay and stopped by Bertha’s Restaurant. When the bill came they charged me 2x R90. Simon's Town. Best Dining in Simon's Town, Cape Town: See 7 160 Tripadvisor traveller reviews of 37 Simon's Town restaurants and search by cuisine, price, location, and more. Yes, Bertha's Restaurant offers delivery services. Even a fellow customer at an adjacent table was shaking his head in disbelief at her rudeness, and he agreed and said as a former manager of Ocean Basket, he could not believe her behaviour. While I was talking to the manager she basically washed her hands of the matter and walked away from me while I was still talking. 1 Wharf Road Quayside Centre,, Simon's Town 7975 South Africa +27 21 786 2138 Website Menu. Coming from high end hospitality myself I found this to be apaulling and completely disrespectful! Waffles, Pancakes, Muffins, Coffee, Ice Cream - yum. Bertha’s Restaurant In the heart of Simon’s Town, located on the water’s edge, you’ll find Bertha’s Restaurant. So we did head off to Harbour View were welcomed with so much friendliness, our puppies given special bowls with water, had an incredible meal and amazing cocktails!!!! In this day and age, when the hospitality industry has been so hard hit, you would think customer support would be critical. Within a space of 3 minutes he turned away 2 tables who could have spent a good amount of money on a nice lunch. In this day and age, when the hospitality industry has been so hard hit, you would think customer support would be critical.